Returns & Refunds Policy
29beauty.co
At 29beauty.co, I am committed to providing premium-quality human hair extensions and hair toppers. Every product is carefully inspected before shipping to ensure it meets my quality standards and the specifications of the customer's order.
Please review this policy carefully before purchasing.
1. All Sales Final — Change of Mind
All purchases are considered final sale for change-of-mind purposes.
Returns, exchanges, or refunds are not offered for:
A change of mind after purchasing.
Selecting the wrong hair colour or colour code.
Selecting the wrong hair length.
Choosing the wrong extension method or topper style.
Incorrectly selecting a base size, density, or other product specification.
Personal preference regarding the appearance, colour, texture, or suitability of a product that matches its description.
Products that have been worn, installed, altered, cut, coloured, or otherwise modified by the customer.
Customers are responsible for carefully reviewing all product specifications before completing their purchase.
This policy does not exclude remedies required by applicable consumer protection laws.
2. Quality Inspection Before Shipping
Every hair extension and hair topper order undergoes a thorough quality inspection by 29beauty.co before being packaged and shipped.
The inspection includes, where applicable:
Hair condition and overall appearance.
Colour and length verification.
Hair extension attachment or topper construction.
Product specifications and order accuracy.
Visible defects or damage.
Packaging condition.
Products are carefully packaged following inspection to help protect them during transportation.
29beauty.co may maintain photographs and inspection records for quality assurance and order verification.
Although every product is inspected before shipping, this inspection does not eliminate the possibility of a defect or shipping-related issue.
3. Damaged, Defective or Incorrect Products
If an order arrives damaged, defective, or different from the product purchased, customers should contact 29beauty.co as soon as possible, preferably within 15 calendar days of delivery.
Customers should provide:
Their order number.
A description of the issue.
Clear photographs showing the reported problem.
Photographs of the shipping packaging and label if shipping damage is suspected.
Customers should retain the product and original packaging while the issue is being reviewed.
Each claim will be assessed individually.
Where a product is confirmed to be defective, damaged, incorrectly supplied, or otherwise does not meet applicable legal requirements, an appropriate remedy will be provided in accordance with applicable consumer protection laws.
The 15-day reporting period is requested to assist with prompt investigation and does not remove any statutory rights or remedies that may apply after that period.
4. Customized & Made-to-Order Products
Customized and made-to-order hair extensions and hair toppers are final sale for change-of-mind purposes once production or customization has begun.
This includes products made according to customer-selected specifications, such as:
Custom hair colours and colour blends.
Special lengths.
Custom topper bases, sizes, or densities.
Personalized construction or attachment specifications.
Other individually requested modifications.
Customized products cannot be returned or exchanged solely because the customer changes their mind or selected incorrect specifications.
If a customized product is defective or does not match the agreed order specifications, the matter will be reviewed in accordance with applicable consumer protection laws.
5. Return Authorization & Inspection
Customers must contact 29beauty.co before returning any product.
Products should not be shipped back without receiving return instructions.
When a return is authorized, the product may be inspected upon receipt to verify the reported issue and determine the appropriate resolution.
For an approved return involving a verified defect, shipping damage, or an error by 29beauty.co, reasonable return shipping costs will be covered where required by law or agreed as part of the resolution.
Unauthorized returns may be refused where legally permitted.
6. Shipping, Tracking & Insurance
Orders are carefully packaged and shipped using the applicable shipping service selected or arranged for the order.
Tracking information will be provided when available.
Shipping insurance may be included or offered separately depending on the shipping service and available carrier options.
Customers are encouraged to review their shipping information carefully before submitting an order.
If a package is lost or damaged during shipping to the customer, 29beauty.co should be contacted so the shipment can be investigated with the carrier.
Responsibility for lost or damaged shipments will be determined according to the circumstances, shipping arrangements, and applicable law.
For authorized customer-arranged return shipments, customers are encouraged to use tracked and insured shipping. Responsibility for return shipping costs and transit risk will depend on the reason for the return and applicable legal requirements.
7. Refund Processing
When a refund is approved, it will generally be issued to the original payment method.
Refunds requiring a product return will ordinarily be processed following receipt and inspection of the returned item, subject to applicable law.
Processing times may vary depending on the payment provider or financial institution.
Original shipping charges are not refundable for voluntary returns unless otherwise agreed or required by law.
Where a refund is legally required because of a defective, damaged, or incorrectly supplied product, applicable shipping charges will be addressed in accordance with legal requirements.
8. Customer Order Accuracy & Responsibility
Before completing checkout, customers are responsible for reviewing all selected product specifications, including:
Hair colour and colour codes.
Hair length.
Hair extension method or topper style.
Base size, density, and construction.
Quantity and customization details.
Shipping address and contact information.
By clicking Submit Order, Place Order, or completing payment, customers confirm that they have reviewed their selections and agree to the purchasing policies made available before checkout.
29beauty.co is not responsible for customer selection errors when products are supplied according to the specifications submitted and accepted, subject to applicable consumer protection laws.
9. Consumer Protection Rights
Nothing in this policy is intended to exclude, restrict, or limit any consumer rights or remedies that cannot legally be waived.
Where applicable consumer protection laws provide rights concerning defective, damaged, incorrectly supplied, or misrepresented products, those rights take precedence over any conflicting provision of this policy.
10. Contact & Return Requests
For questions about an order or to report a product concern, please contact 29beauty.co through the contact information provided on the website.
Include your order number, a description of the concern, and supporting photographs where applicable.
Please do not return products without first receiving return instructions.
